What is the shipping cost?

The shipping charge will be calculated at the time of checkout based on the amount of your order and the delivery location. 

How long will it take for my order to reach me?

Please refer to the order details page for estimated shipping and delivery timelines for your orders. It usually takes 7-8 business days for orders to reach you from the time of shipping.

If you have placed an order with multiple items, please note that your items may arrive in separate shipments. The estimated delivery times are approximate, and there may be occasional delays beyond our control. We will keep you informed in case of any delays.

 

What can I do if my order dispatch is delayed?

We strive to deliver your products within the estimated delivery times. If your package hasn’t reached you by the expected delivery date, please contact us at operations@youraurasecrets.com, and we will do our best to resolve any issues.

 

My order has been shipped. Can I track it?

Once your order has been dispatched, you will receive an email with the tracking number and the courier company responsible for delivering your order. Additionally, you can track the status of your order by visiting “My Account” → “Orders” and checking the details page.

You can track the status of your package 24 hours after it is dispatched from our warehouse.

 

Returns, Refunds, Cancellations

Step 1 – To request a return or replacement, please raise the request within 7 days from the date of delivery if you have received the wrong or expired product(s). You can submit a request here, providing your order and contact details. You can also use the chat option to raise a request.

For damaged or missing product(s), please raise a return/replacement request within 2 days from the date of delivery.

Step 2 – Please allow us 3 working days to review your return request.

Step 3 – Once we have reviewed your return request, our courier partner will be sent to pick up the products from your location.

Step 4 – If our reverse pick-up service is not available in your location, you will need to self-ship the product using a reliable courier partner. We will reimburse the courier charges to your transaction account.

Step 5 – After we receive the returned product(s), we will verify them against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend on stock availability.

 

Under what conditions can I return or replace my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – Physical damage/tampered product or packaging
  • Incomplete order
  • Missing products

 

Under what conditions will return or replacement requests not be accepted?

  • Opened/used/altered products
  • Original packaging (mono cartons, labels, etc.) missing
  • Return/replacement request generated after 7 days from the date of delivery
  • Damaged/missing product reported after 2 days from the date of delivery

 

How are returns processed?

Once you request to return a product, a pick-up will be arranged for the item. Our courier partners will come to pick up the item within 5-7 business days after receiving your return request. The item will then be brought back to our warehouse, where our quality control team will check it. If the product passes the quality control check, a refund will be initiated.

 

Can I cancel my order?

To cancel your order, please write us at operations@youraurasecrets.com, mentioning your order number in the subject line, and we will assist you with the cancellation process.

**Medarth Biotech Private Limited reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping it to the customer, which may include obtaining verbal or written confirmation from the customer.

 

How will I receive the refund for my canceled or returned product?

For prepaid orders, the money will be refunded to the bank account/credit/debit card or the original payment method used within 7-10 business working days. For Cash on Delivery orders, customers will be required to provide their bank details to receive the refund.

 

How long does it take to receive a refund for a canceled order or returned product?

We will process your refund within 7-10 business days for order cancellations. In the case of returns, the refund will be issued after we receive the product at our warehouse and complete the quality check. Please note that this entire process takes approximately 2 weeks from the time the return is picked up.

 

Can I return part of my order?

Yes, you can return any eligible products within 7 days of delivery.