OBJECTIVE, SCOPE, AND APPLICABILITY
Medarth Biotech Private Limited (“Company,” “we,” “our,” “us”) is committed to respecting individual privacy and protecting personal information. This Privacy Policy (“Policy”) outlines how we collect, use, disclose, and transfer Personal Information (defined below) through our controlled platforms, including websites and mobile sites/applications (collectively referred to as “Platforms”). This Policy applies to individuals who browse, access, or provide information on or through the Platforms and whose information is collected, received, or processed by the Company in connection with the sale of its products (“Products”). Please note that this Policy does not cover Personal Information collected offline (unless specified otherwise), on Company websites not linked to this Policy, from customers outside India, or from third-party websites linked to the Platform.
By accessing and using our Platform and providing information as explained in this Policy, you consent to the collection, use, and sharing of your information in accordance with this Policy. We encourage you to read this Policy carefully. If you do not agree with the terms or policies described herein, you may choose to discontinue using the Platform.
Additionally, by providing your mobile number to the Company, you agree to receive all communications related to our services, even if your number is registered under the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). You confirm your interest and consent to receive communications regarding the Company’s services, and you acknowledge that such communication does not qualify as Unsolicited Commercial Communication under the TRAI Regulations.
For the purposes of this Policy, “Personal Information” refers to any information that can directly or indirectly identify an individual, submitted to or collected by the Company through the Platform, and maintained in an accessible form. Please note that information freely available or accessible in the public domain or provided under the Right to Information Act, 2005, or any other applicable law is not considered Personal Information under this Policy.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We communicate with you through various means, including our Platform, email, phone, or text messaging. While our preferred means of communication is email for environmental reasons, we collect and receive Personal Information in the following ways:
- Personal Information provided on our Platform: We collect and store the Personal Information you provide while using our Platform, such as during the voluntary registration process or when placing orders for Products. This information may include your name, address, email address, and other relevant details. Please be cautious and only provide the requested information to protect your privacy. Not providing certain information may limit your use of the Platform or its features.
- Automatic collection: When you interact with our Platform, we automatically collect and store certain types of information. This includes data about your use of the Platform, interactions with content and services, and other unidentifiable information transmitted by your internet browser. We may use technologies like cookies, Internet tags, and web beacons for this purpose. Some features of the Platform may not function without the use of these technologies. We may also receive and store information about your location and mobile device.
- Other sources: We may receive information about you from other sources, such as third parties providing updated delivery and address information or third-party applications and social media sites if you choose to participate. This information may include marketing-related or demographic data to enhance our ability to tailor content and offer Products of interest. However, we are not responsible for the privacy practices of third-party websites.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect and process only the necessary Personal Information to ensure accurate services, process your Product orders, and improve our offerings. The categories of Personal Information we collect and process include:
- Name, email address, postal address, phone number, country
- Date of birth, language preference, location
- Open data and publicly available information
- Names and addresses of recipients for shipped purchases
- Product interest information, opinions, and individual preferences
- Financial information (e.g., bank account, credit card details) for availing Products
- Record of Product interests and information from future affiliates
- Phone numbers used for customer service inquiries
- Technical data related to your device, system, and application software, gathered to provide software updates and support services related to the Platform
WHAT IS THE PURPOSE OF COLLECTING PERSONAL INFORMATION?
We may use your Personal Information for the following purposes:
- Identity verification
- Fulfillment of Product purchases and transactions
- Communication regarding your account and Platform activities
- Newsletter subscriptions, surveys, and marketing communications
- Improving our services and responding to your requests
- Responding to reviews, comments, and feedback
- Contest administration, promotions, and site features
- Ratings and reviews of Products
- Follow-up after correspondence
- Social media logins and sharing activities
- Compliance with legal obligations and policies
- Understanding shopping preferences and conducting research
- Sending order updates and offers through various channels
- Internal research on customer demographics, interests, and behavior
- Providing exclusive offers, tailoring content and advertisements, and enhancing the Platform
- Analyzing trends, tracking web page movements, and identifying shopping cart usage
- Determining nearby store locations, providing promotional offers, and offering Products
- Preventing and detecting crimes, illegal activities, and fraud
- Establishing and defending legal rights
- Complying with applicable laws and regulations
The legal basis for collecting your Personal Information includes the performance of a contract, legitimate interests, compliance with legal obligations, and, where applicable, your consent. We may also collect and use anonymized and aggregated information for analysis, research, and other purposes, as long as it cannot identify you.
HOW DO WE SHARE PERSONAL INFORMATION?
Only authorized individuals have access to your Personal Information, and we may share it with the following parties, subject to compliance with this Policy:
- Affiliates and third parties
- Service providers performing services on our behalf, such as beauty partners
- Third-party entities for business mergers, transactions, or management
- Other corporate entities to prevent abuse or comply with legal obligations
- Third parties involved in contests or promotions with your consent
- Law enforcement agencies, rights owners, or others to protect rights and safety
- Retention of Personal Information
We retain your Personal Information for as long as reasonably necessary or as required by applicable laws and regulations. We may also retain it to fulfill the purposes for which it was collected, resolve disputes, and enforce agreements. We safeguard your Personal Information against unauthorized access and disclosure.
COOKIES AND OTHER TECHNOLOGIES
Our Platform uses cookies, which are small files transferred to your computer’s hard drive to improve your browsing experience. Cookies help us remember your preferences, track advertisements, and gather aggregate data about site traffic and interaction. You can choose to disable cookies in your browser settings, but this may affect certain features of the Platform.
We maintain appropriate administrative, technical, and physical safeguards to protect your Personal Information. These measures include locked filing cabinets, restricted office access, encryption, confidentiality agreements, staff training, firewalls, and regular malware scanning. We also use secure networks and limited access to sensitive information.
OPTING OUT AND WITHDRAWING CONSENT
We provide options for opting out of promotional communications. You can update your Personal Information, unsubscribe from newsletters, remove content, and manage your preferences through the Platform or by contacting customer care. If you wish to withdraw consent, you can do so by contacting us at the provided email address. However, certain information may be retained to comply with legal obligations.
DISCLAIMER
We cannot ensure that all of your Personal Information will never be disclosed in ways not otherwise described in this Policy. For example, we may be required to disclose Personal Information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or Customers may abuse or misuse your Personal Information that they collect from the Platform. No transmission of data over the internet can be 100% secure. Accordingly, any information that you transmit to us is sent at your own risk.
Please do not submit any Personal Information or details if you are less than eighteen (18) years of age.
No part of the Platform is designed or intended to attract anyone under the age of eighteen (18). If we learn that we have collected Personal Information from a child under the age of eighteen (18), we will delete that information as quickly as possible. If you believe that we might have any information from a child under the age of eighteen (18), please contact us at operations@youraurasecrets.com.
This Platform is operated in India and is subject to the laws of India, as well as applicable laws at the state and local levels. By using this Platform, you consent to the collection, use, and storage of your information in India and in any country to which we may transfer your information in the course of our business operations.